Costa Rica
CRI
CLARO Costa Rica suffers ransomware; connectivity and TV services disrupted
On 25/01/2024, CLARO Costa Rica detected ransomware, isolated affected systems, and shut down others as a precaution. Customers experienced issues with prepaid balance queries/recharges and some service functions while alternate mechanisms were used. The company reported progressive restoration into February.
55
Estimated severity
55 / 100
89
Source reliability
89 / 100
Approximate Date
25/01/2024
Targeted Company
CLARO COSTA RICA
Targeted Company Supply Chain Impact
Distribution & Fulfillment
Procurement & Sourcing
Production & Manufacturing
Sales (Retail & Ecommerce)
Warehousing
Service Delivery
Unrecognized Impact
Supply Chain Relations
No information
Geographic Impact
Country Targeted Company
Other Affected Countries
No other affected countries reported
Target country
Costa Rica
Affected countries
Costa Rica
Impacted regions
Central America · Costa Rica
Operational Impact
Duration
No information
Financial impact (USD M)
No information
Impact types
Service unavailabilityDownstream customer disruptionOperational disruption
Affected sectors
Telecommunications
Affected departments
Information TechnologyCustomer Service
Attack Profile
Attack types
Ransomware
Attributed threat actors
No information
Sources
Incident Sources
crhoy.comhttps://www.crhoy.com/tecnologia/claro-confirma-que-fue-victima-de-ciberataque-que-afecta-serviciosproceso.hnhttps://proceso.hn/la-empresa-claro-restablece-en-costa-rica-los-servicios-afectados-por-un-ciberataquerevistaeyn.comhttps://www.revistaeyn.com/empresasymanagement/claro-restablece-paulatinamente-sus-servicios-en-centroamerica-tras-ataque-ransomware-FK17599185infobae.comhttps://www.infobae.com/america/agencias/2024/02/02/claro-sufre-un-incidente-de-ransomware-que-afecta-su-servicio-celular-en-centroamericateletica.comhttps://www.teletica.com/nacional/tuvo-problemas-con-claro-de-esta-forma-puede-presentar-su-reclamo_351989csirt.telconet.nethttps://csirt.telconet.net/comunicacion/noticias-seguridad/empresa-de-telecomunicaciones-es-victima-de-un-ataque-de-ransomware