Mexico
MEX
Viva Aerobús cancels international flights on Jul 19, 2024 due to Microsoft/CrowdStrike outage
On 19/07/2024, Viva Aerobús announced its reservations system was out of service amid the global Microsoft/CrowdStrike outage and cancelled all international flights that day, with domestic operations delayed and manual processing in some cases, disrupting passengers and schedules.
55
Estimated severity
55 / 100
92
Source reliability
92 / 100
Approximate Date
19/07/2024
Targeted Company
VIVA AEROBUS
Targeted Company Supply Chain Impact
Distribution & Fulfillment
Procurement & Sourcing
Production & Manufacturing
Sales (Retail & Ecommerce)
Warehousing
Service Delivery
Unrecognized Impact
Supply Chain Relations
MICROSOFT (Software vendor)CROWDSTRIKE (Cybersecurity service provider)
Geographic Impact
Country Targeted Company
Other Affected Countries
No other affected countries reported
Target country
Mexico
Affected countries
Mexico
Impacted regions
National · Mexico
Operational Impact
Duration
1 day
Financial impact (USD M)
No information
Impact types
Transportation disruptionService unavailabilityLogistics delayDownstream customer disruption
Affected sectors
Transportation
Affected departments
Information TechnologyLogistics & TransportationCustomer Service
Attack Profile
Attack types
Software update compromise
Attributed threat actors
No information
Sources
Incident Sources
eluniversal.com.mxhttps://www.eluniversal.com.mx/cartera/viva-aerobus-cancela-vuelos-internacionales-por-falla-en-sistema-de-reservaciones-tras-apagon-informatico-de-microsoftexcelsior.com.mxhttps://www.excelsior.com.mx/nacional/caida-microsoft-afectaciones-mexico-viva-aerobus-volaris-aeromexico/1663464a21.com.mxhttps://a21.com.mx/aerolineas/2024/07/19/impacta-falla-informatica-a-aerolineas-a-nivel-mundial-2milenio.comhttps://www.milenio.com/internacional/crowdstrike-se-cae-hoy-19-de-julio-afectaciones-en-aeropuertos-en-vivo