South Africa
ZAF
South African Airways cyber incident disrupts website, app, and internal systems on 3 May 2025
South African Airways (SAA) confirmed a cyber incident beginning on 3 May 2025 that temporarily disrupted customer access to its website and mobile app and affected several internal operational systems. SAA activated disaster management and business continuity protocols and restored normal system functionality later the same day; flight operations continued with minimal disruption and contact centres/sales offices remained functional. This constitutes material service unavailability of customer-facing digital sales channels and operational disruption to internal systems.
20
Estimated severity
20 / 100
90
Source reliability
90 / 100
Approximate Date
03/05/2025
Targeted Company
SOUTH AFRICAN AIRWAYS
Targeted Company Supply Chain Impact
Distribution & Fulfillment
Procurement & Sourcing
Production & Manufacturing
Sales (Retail & Ecommerce)
Warehousing
Service Delivery
Unrecognized Impact
Supply Chain Relations
No information
Geographic Impact
Country Targeted Company
Other Affected Countries
No other affected countries reported
Target country
South Africa
Affected countries
South Africa
Impacted regions
Africa · South Africa
Operational Impact
Duration
No information
Financial impact (USD M)
No information
Impact types
Service unavailabilityOperational disruption
Affected sectors
Transportation
Affected departments
No information
Attack Profile
Attack types
No information
Attributed threat actors
No information
Sources
Incident Sources
x.comhttps://x.com/flysaa/status/1919740225795784954thaicert.or.thhttps://www.thaicert.or.th/en/2025/05/13/south-african-airways-hit-by-cyberattack-website-and-internal-systems-temporarily-affected-but-operations-continueitweb.co.zahttps://www.itweb.co.za/article/saa-hit-by-cyber-attack/wbrpOMg2XzN7DLZnx.comhttps://x.com/flysaa/status/1918607418663026830therecord.mediahttps://therecord.media/south-african-airways-cyberattack-disrupteditweb.co.zahttps://www.itweb.co.za/article/cyber-attack-caused-temporary-website-disruptions-says-saa/Pero37Z39mGMQb6mpolity.org.zahttps://www.polity.org.za/article/understanding-south-african-cybersecurity-law-in-the-context-of-the-recent-saa-cyber-incident-2025-07-31airlinegeeks.comhttps://airlinegeeks.com/2024/07/17/south-african-airways-rolls-out-new-mobile-app