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K‑Electric hit by Netwalker ransomware, disrupting billing and online customer services

K‑Electric suffered a Netwalker ransomware attack that disrupted online billing and customer services. Customers were unable to access duplicate bills via the website, and other customer channels were impacted before services were restored later in the week.

45

Estimated severity

45 / 100

92

Source reliability

92 / 100

Approximate Date

07/09/2020

Targeted Company

K ELECTRIC

Targeted Company Supply Chain Impact

  1. Distribution & Fulfillment

  2. Procurement & Sourcing

  3. Production & Manufacturing

  4. Sales (Retail & Ecommerce)

  5. Warehousing

  6. Service Delivery

  7. Unrecognized Impact

Supply Chain Relations

No information

Geographic Impact

Country Targeted Company

Pakistan

PAK

Other Affected Countries

No other affected countries reported

Target country

Pakistan

Affected countries

Pakistan

Impacted regions

No information

Operational Impact

Duration

4 days

Financial impact (USD M)

No information

Impact types

Service unavailabilityOperational disruption

Affected sectors

Energy & Utilities

Affected departments

Customer ServiceInformation Technology

Attack Profile

Attack types

Ransomware

Attributed threat actors

NETWALKER

Sources

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