Canada
CAN
MSH International ransomware pauses health-benefit claims processing
MSH International Canada detected a cyberattack on 09/02/2024 and took systems offline, pausing claims-processing operations for services it provides under Canada Life's administration of the Public Service Health Care Plan. Members experienced claims-processing delays and could not obtain normal claim-status information. Canadian government reporting later identified the incident as ransomware and states that claims-processing operations resumed on 26/02/2024.
78
Estimated severity
78 / 100
92
Source reliability
92 / 100
Approximate Date
09/02/2024
Targeted Company
MSH INTERNATIONAL CANADA
Targeted Company Supply Chain Impact
Distribution & Fulfillment
Procurement & Sourcing
Production & Manufacturing
Sales (Retail & Ecommerce)
Warehousing
Service Delivery
Unrecognized Impact
Supply Chain Relations
CANADA LIFE (Business process outsourcer)
Geographic Impact
Country Targeted Company
Other Affected Countries
No other affected countries reported
Target country
Canada
Affected countries
Canada
Impacted regions
No information
Operational Impact
Duration
17 days
Financial impact (USD M)
No information
Impact types
Service unavailabilityService degradationOperational disruption
Affected sectors
Finance & Insurance
Affected departments
Information Technology
Attack Profile
Attack types
Ransomware
Attributed threat actors
No information
Sources
Incident Sources
medianet.s2hgroup.comhttps://medianet.s2hgroup.com/pdf/cyberattack_2024_02_19_17_33_28.pdfsearch.open.canada.cahttps://search.open.canada.ca/qpnotes/record/pwgsc-tpsgc%2CPSPC-2024-QP-00020canada.cahttps://www.canada.ca/en/treasury-board-secretariat/corporate/transparency/briefing-documents-treasury-board-canada-secretariat/parliamentary-committee/oggo-supplementary-estimates-c-2023-24-march-2024.html