Cyberattack causes widespread DOCOMO PACIFIC telecommunications service outages

On March 17, 2023, DOCOMO PACIFIC suffered a cybersecurity incident involving attacks against company servers. The operator isolated affected infrastructure, after which customers in Guam and the Northern Mariana Islands experienced significant service interruptions. Internet connectivity, digital home telephone services and entertainment offerings were affected, while customer stores and call centers operated with limited functionality. DOCOMO PACIFIC provided temporary service accommodations and credits while restoring operations. The company stated that its mobile network and fiber services remained unaffected, although customer reports described broader connectivity difficulties. The incident materially disrupted telecommunications and entertainment service delivery across the operator's Pacific markets.