Italy
ITA
Acea ransomware interrupts customer-facing online and contact-center functions
On 2 February 2023, ransomware affected Acea corporate IT, leaving its customer-facing websites and commercial account-management platforms unavailable and briefly disrupting customer contact-center access. Acea expressly stated that electricity and water distribution continued normally.
69
Estimated severity
69 / 100
91
Source reliability
91 / 100
Approximate Date
2023-02-02
Targeted Company
ACEA
Targeted Company Supply Chain Impact
Distribution & Fulfillment
Procurement & Sourcing
Production & Manufacturing
Sales (Retail & Ecommerce)
Warehousing
Service Delivery
Unrecognized Impact
Supply Chain Relations
No information
Geographic Impact
Country Targeted Company
Other Affected Countries
No other affected countries reported
Target country
Italy
Affected countries
Italy
Impacted regions
No information
Operational Impact
Duration
No information
Financial impact (USD M)
No information
Impact types
Service degradationService unavailability
Affected sectors
Energy & UtilitiesWater & Wastewater
Affected departments
Customer ServiceInformation TechnologySales
Attack Profile
Attack types
Ransomware
Attributed threat actors
No information
Sources
Incident Sources
reports.gruppoacea.ithttps://reports.gruppoacea.it/2022/en/consolidated-report/other-information/principali-rischi-e-incertezze/operational-risksagenzianova.comhttps://www.agenzianova.com/en/news/acea-dopo-lattacco-hacker-e-stata-ripristinata-loperativita-dei-sistemi-informatici/ansa.ithttps://www.ansa.it/english/news/general_news/2023/02/02/acea-hit-by-hacker-attack_da490db3-1079-4c8a-b8b7-39086289b78c.html