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Swan Retail cyberattack interrupts retail software services for UK merchants

On August 13, 2023 Swan Retail detected a cyberattack disrupting its back-office and online retail software. Its customer-facing services became unavailable and up to 300 independent retailers experienced interruption of online retail operations and associated order activity; Swan later began restoring service. The attack technique was not disclosed.

81

Estimated severity

81 / 100

89

Source reliability

89 / 100

Approximate Date

2023-08-13

Targeted Company

SWAN RETAIL

Targeted Company Supply Chain Impact

  1. Distribution & Fulfillment

  2. Procurement & Sourcing

  3. Production & Manufacturing

  4. Sales (Retail & Ecommerce)

  5. Warehousing

  6. Service Delivery

  7. Unrecognized Impact

Supply Chain Relations

No information

Geographic Impact

Country Targeted Company

United Kingdom

GBR

Other Affected Countries

No other affected countries reported

Target country

United Kingdom

Affected countries

United Kingdom

Impacted regions

No information

Operational Impact

Duration

No information

Financial impact (USD M)

No information

Impact types

Downstream customer disruptionService unavailability

Affected sectors

RetailTechnology & IT Services

Affected departments

Information Technology

Attack Profile

Attack types

No information

Attributed threat actors

No information

Sources

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