Point32Health ransomware disrupts Harvard Pilgrim claims processing and provider payments

On April 17, 2023, Point32Health detected a ransomware incident affecting systems supporting Harvard Pilgrim Health Care plans. The organization took impacted systems offline, interrupting insurance eligibility verification, claims submission, processing and provider reimbursement. Healthcare providers experienced payment delays, and manual administrative workarounds were introduced. Tufts Health Plan systems were reported unaffected. The attack created a material disruption to financial and healthcare-administration service delivery.