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Covisian ransomware incident interrupts outsourced customer service operations

Around October 5, 2022, Italian business services provider Covisian experienced technical problems subsequently attributed to ransomware in an internal communication reproduced by cybersecurity reporting. The company reportedly suspended potentially affected client-facing services as a precaution while activating incident-response procedures. A regional news report also described employees unable to access the systems and data required for their work. The affected services and client identities were not publicly specified, and the precise initial intrusion date remains uncertain.

70

Estimated severity

70 / 100

80

Source reliability

80 / 100

Approximate Date

2022-10-05

Targeted Company

COVISIAN

Targeted Company Supply Chain Impact

  1. Distribution & Fulfillment

  2. Procurement & Sourcing

  3. Production & Manufacturing

  4. Sales (Retail & Ecommerce)

  5. Warehousing

  6. Service Delivery

  7. Unrecognized Impact

Supply Chain Relations

No information

Geographic Impact

Country Targeted Company

Italy

ITA

Other Affected Countries

No other affected countries reported

Target country

Italy

Affected countries

Italy

Impacted regions

No information

Operational Impact

Duration

No information

Financial impact (USD M)

No information

Impact types

Operational disruptionService unavailability

Affected sectors

Professional & Business Services

Affected departments

Customer ServiceInformation Technology

Attack Profile

Attack types

Ransomware

Attributed threat actors

No information

Sources

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