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Cyberattack disrupts customer service portals across Encevo energy subsidiaries

In the night of July 22-23, 2022, a cyberattack against Encevo group entities Creos and Enovos disrupted customer portals, telephone access and customer-file management systems. On August 4, the group said it was still restoring ordinary customer services. Encevo confirmed that data had been stolen or rendered inaccessible; ALPHV/BlackCat separately claimed responsibility. Electricity and gas supplies and emergency repair services were expressly unaffected. Both subsidiary records in the input describe this same group-level incident.

77

Estimated severity

77 / 100

91

Source reliability

91 / 100

Approximate Date

2022-07-22

Targeted Company

ENCEVO

Targeted Company Supply Chain Impact

  1. Distribution & Fulfillment

  2. Procurement & Sourcing

  3. Production & Manufacturing

  4. Sales (Retail & Ecommerce)

  5. Warehousing

  6. Service Delivery

  7. Unrecognized Impact

Supply Chain Relations

No information

Geographic Impact

Country Targeted Company

Luxembourg

LUX

Other Affected Countries

No other affected countries reported

Target country

Luxembourg

Affected countries

Luxembourg

Impacted regions

No information

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