Brazil
BRA
Atento LockBit ransomware forces Brazilian customer-service operations offline
On October 17, 2021, ransomware affected Atento IT systems in Brazil. The outsourcing provider isolated systems and customer connections, temporarily suspending contact-center operations and downstream service delivery, then restored services over the following two weeks. Its subsequent filing reported USD 34.8 million of lost revenue.
86
Estimated severity
86 / 100
94
Source reliability
94 / 100
Approximate Date
2021-10-17
Targeted Company
ATENTO
Targeted Company Supply Chain Impact
Distribution & Fulfillment
Procurement & Sourcing
Production & Manufacturing
Sales (Retail & Ecommerce)
Warehousing
Service Delivery
Unrecognized Impact
Supply Chain Relations
No information
Geographic Impact
Country Targeted Company
Other Affected Countries
No other affected countries reported
Target country
Brazil
Affected countries
Brazil
Impacted regions
No information
Operational Impact
Duration
No information
Financial impact (USD M)
$34.8M
Impact types
Downstream customer disruptionOperational disruptionService unavailability
Affected sectors
Professional & Business Services
Affected departments
Customer ServiceInformation Technology
Attack Profile
Attack types
Ransomware
Attributed threat actors
LOCKBIT
Sources
Incident Sources
sec.govhttps://www.sec.gov/Archives/edgar/data/1606457/000162828023040150/atto-20221231.htmprnewswire.comhttps://www.prnewswire.com/news-releases/atento-reports-301406929.htmlatento.comhttps://atento.com/en/privacy-noticesec.govhttps://www.sec.gov/Archives/edgar/data/1606457/000129281422002126/attopr4q21_6ka2.htm